Troubleshooting

My workspace does not load

1. Is Tailscale running on this device, with its VPN toggle on?
2. Are you signed in to the same Tailscale identity that accepted the invite? Personal and work Google accounts are different identities.
3. Did you accept the invite? Your status page shows it.
4. Try another device with Tailscale to tell a device problem from an account problem.

I lost my workspace password

If you have not clicked I’ve saved my password yet, reveal it again on your status page. Otherwise contact us: we reset it, your workspace restarts briefly, and you pick up the new one on your status page.

The Tailscale invite email never arrived

Use Accept your Tailscale invite on your status page instead. If that button is missing too, contact us.

My emails are not being imported

1. Gmail needs an App Password; your normal password always fails. Google Account → Security → 2-Step Verification → App passwords.
2. Settings → Mailboxes shows each mailbox’s last poll and error.
3. Check that auto-forwarding reaches the dedicated inbox.
4. Check the sender allowlist is not too strict. Empty means every sender is read.

Extraction fails on every email

Usually the AI key. Press Test in Settings → AI extraction: the key and model must be valid and the provider account must have credit. Then retry the failed emails from the inbox.

An import is blocked by a few rows

Tick the box to skip the rows with errors; the preview names each problem. Fix them in your sheet and import it again. Rows already imported are skipped.

“Membership inactive” but I have paid

Renewals usually sync within minutes. If the banner is still there an hour after paying, contact us. You can view and export your data meanwhile.

Anything else

Use Need help? in the footer, with your workspace address and what you expected to happen.