Troubleshooting

My workspace address won’t load

1. Is the Tailscale app running on this device, with its VPN toggle on?
2. Are you signed in to the same Tailscale identity that accepted the invite? (A personal and a work Google account are two different identities.)
3. Was the invite accepted at all? Your status page here shows it.
4. Try another device with Tailscale, to tell a device problem from an account one.

I lost my workspace password

If you never confirmed saving it, the reveal on your status page still works — go back and save it properly this time. If you did confirm (or the reveal says it’s gone), contact us: we reset your credentials, your workspace restarts briefly, and the pickup reopens on your status page.

The Tailscale invite email never arrived

The email is a convenience — the Accept your Tailscale invite button on your status page is the same link. If the button is missing too, contact us and we re-issue it in one click.

My emails aren’t being imported

1. Gmail: are you using an App Password? A normal Gmail password always fails IMAP. Google Account → Security → 2-Step Verification → App passwords.
2. Settings → Mailboxes shows last poll time and errors per mailbox — the message there usually names the problem.
3. Is auto-forwarding actually delivering to the dedicated inbox? Check that inbox directly.
4. Is the sender allowlist filtering more than you intended? An empty allowlist scans everything.

Extraction fails on every email

Almost always the AI key: Settings → AI → Test. The key must be valid, the model id must exist at that provider, and the provider account must be funded. Individual failures can be retried from the inbox queue.

An import blocked on a few rows

Tick Skip the rows with errors to import everything else now; the preview names each problem row and the reason. Fix them in your sheet and import the file again — already-imported rows are recognized and skipped automatically.

“Membership inactive” but I’ve paid

Renewals usually sync within minutes. If the banner persists an hour after payment, contact us — verifying takes us moments. Your data and exports keep working the entire time.

Anything else

Use the Need help? link in the footer — include your workspace address and what you expected to happen.